Cogniora Consulting Privacy Policy

1. Introduction

This Privacy Policy explains how COGNIORA CONSULTING LTD ("we", "our", "us") collects, uses and protects your personal information when you visit our website at cognioraconsulting.co.uk.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

COGNIORA CONSULTING LTD

Company Number: 16743129

Registered Office:

65 Knowl Piece
Wilbury Way
Hitchin
Hertfordshire
SG4 0TY
United Kingdom

Email:
enquiries@cognioraconsulting.co.uk

3. Information We Collect

We only collect personal information that you voluntarily provide to us through our website.

This may include:

• Name

• Email address

• Company name

• Telephone number (if provided)

• Details contained within your enquiry

We do not intentionally collect any special category personal data through our website.

4. How We Use Your Information

We use your information to:

• Respond to your enquiries

• Provide information about our consultancy services

• Arrange meetings or consultations

• Improve our customer service

• Maintain records of communications

We do not sell your personal information to third parties.

5. Legal Basis for Processing

Under UK GDPR, we process your personal data on one or more of the following legal bases:

• Your consent

• Our legitimate interests in responding to enquiries and providing business services

• Compliance with legal obligations where applicable

6. Contact Forms

When you submit an enquiry through our contact form, the information you provide is sent securely to our business email address.

We use this information solely to respond to your enquiry and provide requested information.

7. Customer Portal

Our website provides access to our customer portal hosted at Libix.uk.

When you choose to access the customer portal, you will be redirected to Libix.uk.

Libix.uk operates independently and has its own Privacy Policy, Cookie Policy and Terms of Service that apply to your use of that platform.

We encourage you to read those policies before using the portal.

8. Data Retention

We retain enquiry information only for as long as reasonably necessary to deal with your enquiry and maintain business records.

Typically, enquiry information is retained for up to 24 months unless a longer retention period is required by law or where an ongoing business relationship exists.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

Although we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with carefully selected third-party service providers who assist us in operating our website and business. These may include:

• GoDaddy for website hosting.

• Google Analytics to help us understand how visitors use our website.

• Google Business Profile to display customer reviews on our website.

These providers process information in accordance with their own privacy policies and applicable data protection laws.

We may also disclose personal information where required to comply with legal obligations or protect our legal rights.

11. International Transfers

Where any service providers process personal information outside the United Kingdom, we ensure that appropriate safeguards are in place in accordance with UK GDPR.

12. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal information

• Restrict processing

• Object to processing

• Request transfer of your information where applicable

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact:

enquiries@cognioraconsulting.co.uk

13. Cookies and Analytics

Our website uses cookies to improve functionality and understand how visitors use the site.

These may include:

Essential Cookies

These cookies are necessary for the website to function correctly and cannot be switched off.

Analytics Cookies

We use Google Analytics to collect anonymous information about how visitors use our website, including pages visited, time spent on the website and general usage patterns. This information helps us improve our website and services.

Google Reviews

Our website displays reviews from our Google Business Profile. Loading these reviews may involve cookies or requests to Google services.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings at any time.

Further information about Google's privacy practices is available at:

https://policies.google.com/privacy

14. Third-Party Websites

Our website contains links to external websites, including Libix.uk.

We are not responsible for the privacy practices or content of external websites.

We recommend reviewing their privacy policies before providing personal information.

15. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

Telephone: 0303 123 1113

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

17. Contact

If you have any questions about this Privacy Policy or how we process your personal information, please contact: